Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the 'Advertisement' category. The cookie is used to store the user consent for the cookies in the category 'Other. This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category 'Functional'. The cookie is used to store the user consent for the cookies in the category 'Analytics'. This cookie is set by Beeswax to determine whether the user has accepted the cookie consent box. These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. If the “connecting” or “connection failed” messages continue to appear, please contact the Class support team for additional troubleshooting.įor additional detail, see Requiring users to update Zoom on Zoom’s support site. Set the minimum version to the Class SDK version should be in use and save your settings.Refer to Class’ release notes to identify the minimum SDK versions that should be set for each applicable platform (iOS, Windows, macOS, Android) as a simpler alternative, you may elect to set the minimum SDK version to the version that was made available in Class’ last major feature release in July ’22 (v5.9.X).

Once the SDK minimal version option is enabled, you can select a minimal version uniquely for each platform where the SDK is used (screenshot below).

Reach out to Zoom’s support team to request that the option to “set the minimum SDK version” to be enabled for your account.

If you are already on the latest version, or you cannot update the app yourself, please notify your Class admin.įor administrators of Class and IT professionals: If the issue persists after updating, please submit a support request. Please update your Class App to the latest version. Zoom now provides the ability to set the minimum Zoom SDK version separately from minimum version of the standard Zoom client.

This could mean that the version of the Zoom SDK that is in use by your Class application is below the minimum required version of Zoom set by the IT team of your organization. When users try to join a class they may see a dialog indicating that the app is “Connecting” or receive a “Connection Failed” error indefinitely and the user is unable to join any Class sessions.

Current zoom version windows